H&R Block, Inc.Non Consumer

Dispute Types
	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	Total
Consumer	8	13	27	38	31	26	15	12	7	12	5	5	1002	1201
Employment						1		1	1	1	4			8
Total	8	13	27	38	31	27	15	13	8	13	9	5	1002	1209

Dispositions
	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	Total
Settled	7	7	12	17	15	16	14	9	7	10	6	5	1001	1126
Withdrawn	1	1		3	1	3								9
Awarded		4	15	15	14	8		4	1	2	3		1	67
Administrative		1		3	1					1				6
Dismissed							1							1
Total	8	13	27	38	31	27	15	13	8	13	9	5	1002	1209

Awards
	2010	2011	2012	2013	2014	2016	2017	2018	2019	2021	Total
Unknown	4	10	8	8	5	1		1			37
Business		1	1	4	2	1		1	2	1	13
Consumer		4	6	2	1	2	1		1		17
Total	4	15	15	14	8	4	1	2	3	1	67